SHIPPING POLICY
LOOMFRESH
("we" and "us") is the operator of (https://www.loomfresh.com)
("Website"). By placing an order through this Website you will be
agreeing to the terms below. These are provided to ensure both parties are
aware of and agree upon this arrangement to mutually protect and set
expectations on our service.
Shipping Timeline
Minimum Timeline:
For orders placed before
12pm IST, we offer same-day dispatch.
For orders placed after
12pm IST, we offer next-day Dispatch.
Maximum Timeline:
For orders shipped
within the continental United States, we guarantee delivery within 3-7 business
days.
For orders shipped
internationally, we guarantee delivery within 7-14 business days.
Shipping
Costs
Shipping costs are
calculated during checkout based on weight, dimensions and destination of the
items in the order. Payment for shipping will be collected with the purchase.
This price will be the
final price for shipping cost to the customer.
Change
Of Delivery Address
For change of delivery
address requests, we are able to change the address at any time before the
order has been dispatched.
Items
Out Of Stock
If an item is out of
stock, we will cancel and refund the out-of-stock items and dispatch the rest
of the order.
Delivery
Time Exceeded
If delivery time has
exceeded the forecasted time, please contact us so that we can conduct an
investigation
Tracking Notifications
Upon dispatch, customers
will receive a tracking link from which they will be able to follow the
progress of their shipment based on the latest updates made available by the
shipping provider.
Parcels
Damaged In Transit
If you find a parcel is
damaged in-transit, if possible, please reject the parcel from the courier and
get in touch with our customer service. If the parcel has been delivered
without you being present, please contact customer service with next steps.
Cancellations
If you change your mind
before you have received your order, we are able to accept cancellations at any
time before the order has been dispatched. If an order has already been
dispatched, please refer to our refund policy
Customer
service
For all customer service
enquiries, please email us at: [email protected]